Contact information

CONTACT INFORMATION – ICYU BRAND CO.

If you have any questions, concerns, or inquiries regarding your order, products, or our policies, you may contact us using the information below:

Business Name: ICYU Brand Co.  
Website: www.icyubrand.com  
Email: icyubrand.contact@gmail.com  

Mailing Address:  
P.O. Box 364  
Rosebud, Texas 76570  
United States  

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CUSTOMER SUPPORT
- Email is the fastest and preferred method of contact  
- Please allow 24–48 business hours for a response  
- Business hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)  

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IMPORTANT NOTICE
- We do not provide phone support at this time to ensure all communication is properly documented  
- Customers must contact us before initiating any return, chargeback, or dispute  
- Unauthorized returns or disputes may result in delayed or denied resolutions  
- ICYU Brand Co. reserves the right to refuse service to anyone for abusive, fraudulent, or policy-violating behavior  

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BUSINESS PROTECTION
ICYU Brand Co. is not responsible for:
- Incorrect shipping information provided by the customer  
- Delays caused by shipping carriers or external factors  
- Lost or stolen packages marked as delivered  

All claims must be submitted via email with proper documentation.