Refund policy

RETURN & REFUND POLICY – ICYU BRAND

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

Item must be unused, unworn, unwashed, and in its original condition.
Item must be returned with original packaging, when applicable.
Proof of purchase or order number is required.
Return must be requested within 30 days of delivery.

Returns must be authorized before being sent. Items returned without prior authorization may not be accepted.

HOW TO START A RETURN

If your return is accepted, we will provide instructions for returning your item.

Do not send a return until you have received return instructions from ICYU Brand.

ORDER CANCELLATIONS

Orders may be canceled within 15 minutes of purchase.

After the 15-minute cancellation window, an order may enter processing or production and can no longer be canceled.

If a cancellation is successfully completed within the cancellation window, any applicable refund will be returned to the original payment method. Processing times may vary depending on the bank or payment provider.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact support@icyubrand.com as soon as possible with your order number and photographs of the issue.

We will review the claim and, when appropriate, arrange a replacement, refund, or other resolution.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

Custom or personalized products.
Gift cards.
Items that have been worn, used, washed, altered, or damaged after delivery.
Items returned outside the return period.
Items that do not meet the return requirements above.

Items specifically identified as Final Sale at the time of purchase are not eligible for return except where required by law or in cases involving qualifying defects or fulfillment errors.

Sale-priced merchandise is not automatically Final Sale unless it is specifically identified as Final Sale at the time of purchase.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns unless otherwise stated.

If ICYU Brand sent an incorrect item or an item arrives defective or damaged, we will provide appropriate return instructions and cover applicable return shipping costs when the claim is approved.

We strongly recommend using a trackable shipping method when returning merchandise. ICYU Brand is not responsible for return packages lost in transit before they are received by us.

REFUNDS

Once your return is received, it will be inspected to confirm that it meets the requirements of this policy.

If approved, your refund will be issued to your original payment method within 10 business days of approval.

Your bank or card issuer may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact support@icyubrand.com.

Original shipping charges are not refundable unless required by law or the return results from an error by ICYU Brand.

RETURN POLICY ENFORCEMENT

ICYU Brand reserves the right to refuse returns that do not meet the requirements of this policy, including merchandise showing signs of wear, washing, use, alteration, or customer-caused damage.

We reserve the right to restrict future purchases or service in cases of suspected fraud, abuse of our return process, or repeated policy violations.

Nothing in this policy limits any consumer rights that cannot legally be waived or restricted under applicable law.