Refund policy
RETURN POLICY – ICYU BRAND CO.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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ELIGIBILITY FOR RETURNS
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must be in original packaging
- Must include proof of purchase
Items sent back without prior approval will NOT be accepted.
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HOW TO START A RETURN
To request a return, contact us at:
Email: icyubrand.contact@gmail.com
Once your return is approved, you will receive instructions on how and where to send your package.
Return Address:
P.O. Box 364
Rosebud, Texas 76570
United States
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DAMAGES & ISSUES
Please inspect your order upon arrival.
Contact us immediately if:
- Item is defective
- Item is damaged
- Wrong item was received
We will evaluate the issue and make it right.
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NON-RETURNABLE ITEMS
The following items are NOT eligible for return:
- Custom or personalized items
- Sale items
- Gift cards
- Used or worn items
- Items returned without approval
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REFUNDS
Once your return is received and inspected:
- We will notify you if approved or denied
- If approved, refund will be issued to original payment method within 10 business days
Please allow additional time for your bank to process the refund.
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IMPORTANT PROTECTION TERMS
- ICYU Brand Co. is NOT responsible for lost or stolen return packages
- Customer is responsible for return shipping costs unless item is defective or incorrect
- Returns that do not meet policy requirements may be denied
- Chargebacks or disputes filed without contacting us first may result in denial of future service
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FINAL SALE & POLICY ENFORCEMENT
All sales are considered final unless they meet the return eligibility requirements outlined above.
ICYU Brand Co. reserves the right to deny any return or refund request that does not fully comply with this policy.
Items that show signs of wear, use, damage, or alteration will be refused.
Refund approval is not guaranteed and is issued at our discretion based on inspection.
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CONTACT
Email: icyubrand.contact@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)