Shipping policy
SHIPPING POLICY – ICYU BRAND CO.
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PROCESSING TIME
All orders are processed within 2–3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high-volume periods, processing times may be extended.
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SHIPPING TIMES
Estimated delivery time: 7–14 business days after processing.
Delivery times are estimates and are not guaranteed.
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TRACKING
Once your order ships, you will receive a tracking number via the email used at checkout.
Please allow 24–72 hours for tracking updates to appear.
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INCORRECT SHIPPING INFORMATION
It is the customer’s responsibility to ensure all shipping information is correct at checkout.
ICYU Brand Co. is NOT responsible for:
- Incorrect addresses entered by the customer
- Failed delivery attempts
- Packages returned to sender due to incorrect information
If an order is returned, the customer must pay for reshipping.
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LOST OR STOLEN PACKAGES
ICYU Brand Co. is not responsible for lost or stolen packages marked as “Delivered.”
If your package shows delivered:
- Contact your local carrier
- Check with neighbors or household members
Claims must be filed directly with the shipping carrier.
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DELAYS
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Holidays
- Customs delays
- High order volume
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INTERNATIONAL SHIPPING
Shipping times may vary depending on location.
Customers are responsible for:
- Customs fees
- Import taxes
- Duties
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ORDER ISSUES
If your order has not arrived within 30 days, contact us at:
Email: icyubrand.contact@gmail.com
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SHIPPING LIABILITY DISCLAIMER
Once an order has been shipped, ICYU Brand Co. is not responsible for delivery delays, lost packages, or carrier-related issues.
All delivery dates are estimates only and are not guaranteed.
Customers assume responsibility for tracking and receiving their package once it has been marked as shipped.
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CONTACT
Email: icyubrand.contact@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)