SHIPPING POLICY – ICYU BRAND

PROCESSING TIME

All orders are typically processed within 2–3 business days.

Orders are not processed, shipped, or delivered on weekends or holidays. During high-volume periods, product launches, or promotional events, processing times may be extended.

SHIPPING TIMES

Estimated delivery time is 7–14 business days after processing, depending on destination and shipping carrier.

Delivery dates are estimates and are not guaranteed.

TRACKING

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow 24–72 hours for tracking information to update after shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

ICYU Brand is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, including:

• Incorrect or incomplete addresses

• Failed delivery attempts

• Packages returned to sender because of incorrect shipping information

If a package is returned to ICYU Brand because of an incorrect or incomplete address, additional shipping charges may be required before the order can be reshipped.

Customers should contact support@icyubrand.com as soon as possible if they discover an error in their shipping information. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

RETURNED, REFUSED OR UNCLAIMED PACKAGES

Packages returned to ICYU Brand because they were refused, unclaimed, undeliverable, or could not be delivered due to customer-provided shipping information may require payment of additional shipping charges before being reshipped.

Original shipping charges are generally non-refundable in these circumstances except where required by applicable law or when the return resulted from an error by ICYU Brand.

LOST, STOLEN OR DELIVERED PACKAGES

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

ICYU Brand is not responsible for theft or loss occurring after a carrier confirms successful delivery to the address provided at checkout, except where otherwise required by applicable law.

If you believe a package was lost while in transit, contact support@icyubrand.com so we can review the tracking information and assist with the appropriate next steps.

SHIPPING DELAYS

ICYU Brand is not responsible for delays outside our reasonable control, including carrier disruptions, severe weather, holidays, customs processing, or other transportation delays.

We will make reasonable efforts to assist customers when shipping issues occur.

INTERNATIONAL SHIPPING

International delivery times vary by destination and customs processing.

Customers may be responsible for applicable customs fees, import taxes, duties, or other charges imposed by the destination country unless otherwise stated at checkout.

ORDER ISSUES

If your order has not arrived within 30 days of shipment, or you believe there is a problem with your delivery, contact:

support@icyubrand.com

Please include your order number and relevant tracking information so we can investigate.

SHIPPING LIABILITY

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside ICYU Brand's control.

Estimated delivery dates are provided for convenience and are not guaranteed.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

CONTACT

Email: support@icyubrand.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CT

ICYU Brand
Wear Different. Move Different.